Microwave help All Topics

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Check that the microwave is plugged in and turned on at the mains.



Do you have power?

To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?

Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Do you have power?

Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?

Switch the tripped fuse back on.



Does it stay in the ON position?

Do you now have power?

Unplug the microwave from the mains, then call Tech Support.

Check that there is nothing obstructing the door, preventing it from shutting properly.



Does the microwave stay on now?

Blocking the vents can cause the microwave to overheat and turn off.



Remove any objects which are blocking the vents.

Ensure the microwave vents have plenty of space for air to circulate.

Please check your microwave manual for the recommended clearance requirements.

Does the microwave stay on now?

Check that all the buttons are responding correctly on the touchpad / control panel.



Press each of the buttons on the touchpad / control panel.

Is the touchpad responding correctly?

To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?

Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Does the microwave stay on now?

Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?

Switch the tripped fuse back on.



Does it stay in the ON position?

Does the microwave stay on now?

Check that the microwave is plugged in and turned on at the mains.



Is the touchpad / control panel now responsive?

Some models of microwaves have a child lock option, check that the child lock is not enabled.



Please check your microwave manual for this procedure.

Is the touchpad / control panel now responsive?

Switch the microwave off at the mains and remove the plug. Leave for 5 minutes. Plug the microwave back into the mains and switch on.



Is the touchpad / control panel now responsive?

To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?

Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Is the touchpad / control panel now responsive?

Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?

Switch the tripped fuse back on.



Does it stay in the ON position?

Is the touchpad / control panel now responsive?

Switch the microwave off at the mains and remove the plug. Leave for 5 minutes. Plug the microwave back into the mains and switch on.



Is the interior light now working?

Switch the microwave off at the mains.

Remove the plug.

Plug the microwave into an alternative mains socket and switch on.



Is the interior light now working?

To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?

Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Is the interior light now working?

Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?

Switch the tripped fuse back on.



Does it stay in the ON position?

Is the interior light now working?

Does the microwave have a touchpad/control panel or manual control?

On some microwave models, if you set the timer for under 2 minutes the microwave will only run for a few seconds then turn off.

Turn the manual timer control to 2 minutes, then turn it back to the desired lower time.



Does the microwave stay on now?

Some microwave models have an Eco / Power saving mode which turns off the display and disables the touchpad/control when the microwave has not been used after a period of time.



Please check the manual to see if your microwave has Eco / Power saving mode switched on.

Do you have power?

Some microwave models have an Eco / Power saving mode which turns off the display and disables the touchpad/control when the microwave has not been used after a period of time.



Please check the manual to see if your microwave has Eco / Power saving mode switched on.

Is the touchpad / control panel now responsive?