Argos Diagnostics Portal | TV Help

What best describes the issue you are experiencing?

Choose the best option below to describe the issue you are having with your TV.

My Wi-Fi connects intermittently

My TV does not give / I can't find the option for Wi-Fi

I can see my Wi-Fi network but can't connect

I can't see my network

App Issues

Resolved.

Thank you for using the Argos self-diagnostic tool.

If there is anything else you would like help with today, simply click Finish to return to the home page of the diagnostics support tool.

For more support check out the product support page on https://argos-support.co.uk for manuals, interactive guides, live chat, FAQs and more.

Or watch our helpful how-to videos on the Argos Support YouTube channel at https://www.youtube.com/c/ArgosSupport

Call Tech Support

Sorry we haven't been able to fix this issue with the Troubleshooter today.

For further assistance, please close this window and call Technical Support using the number provided on the Argos product support page or inside the user manual.

For more support check out the product support page on https://argos-support.co.uk

Here you can find manuals, interactive guides, live chat, FAQs and much more.
Or watch our helpful how-to videos on the Argos Support YouTube channel at https://www.youtube.com/c/ArgosSupport

First Time Installation

Carry out a First Time Installation.

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Wireless internet - Which band?

When connecting to Wi-Fi via the TV we recommend using the 2.4Ghz band. Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

No, i am already using 2.4Ghz

TV location

Try moving the TV closer to the router.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Wi-Fi hotspot

Can you attempt to create a Wi-Fi hotspot from a mobile device with a data plan?

What was the result of the test?

The same error occurs

Everything is OK

Wi-Fi router issue

It looks like you have an issue with your Wi-Fi router, contact your ISP for further support.

Possible router issues and solutions

It looks like you may have to look at getting a network extender or powerline adapter as something could be causing signal issues. Read below for further advise.

Keep the router in a location with few thick walls between it and other devices.
Make sure you have it away from wireless phone base stations and microwaves (device and router)

Adjust the antennae if possible, these direct signal.

Consult your ISP for advice on changing your "Broadcast Channel" on the Wi-Fi network.

Fixes to be applied

These fixes have been unsuccessful

Finding the Wi-Fi option

To locate the Wi-Fi capability of your TV, go to your menu followed by settings - Network/Internet settings. Change "Wired" device to "Wireless".

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Do you require a Wi-Fi dongle?

Check the TV manual, older TV models often require a dongle, does the manual mention this?

Yes, the TV requires a Wi-Fi dongle

No, the TV should have built in Wi-Fi

The TV requires a dongle

If your TV requires a dongle, you need to purchase a Wi-Fi TV dongle and extender. This will resolve the issue.

Power cycle

Perform a power cycle on the TV using the following steps.

Unplug the TV from the mains socket.
Hold down the manual button on the TV for 10 seconds (if unsure on location, refer to the user manual).
Plug the TV back in and turn on.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Correct password entry

Make sure the password is entered case sensitively and try reconnecting.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Check other devices

Check other devices usually connected to your Wi-Fi network.

Are these devices connected and working?

Yes

No

Check your router

Check your home router is plugged in and switched on.

If the router is switched off, turn on and leave for 10 minutes to boot up correctly, then test your TV again.

Can you now connect to the Wi-Fi network?

Yes

No

Check other devices

Check other devices usually connected to your Wi-Fi network.

Are these devices connected and working?

Yes

No

Issue with your router

There is possibly an issue with your router, contact your ISP to resolve the connection issue.

Possible router issues and solutions

Ensure the router is with range of the TV.

Keep the router in a location with few thick walls between it and other devices.

Make sure you have it away from wireless phone base stations and microwaves (device and router).

Adjust the antennae if possible, these direct the signal.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Is the Tv connected to the router?

The following assumes the TV is connected to the router.

Is the problem with all the apps?

Yes

No

Correct time and date

Ensure the date and time on the TV is correct.

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Mains reset

Perform a mains reset on the TV and router.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

TV software up to date

Check that the TV's software is up-to-date.

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

Mains reset

Perform a mains reset on the TV and router.

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

App update

If possible try updating the app which isn't working.

Please check your TV manual for this procedure.

If this information is not in the user guide or you do not how to do this, please select "No".

Did this resolve the issue?

Yes

No this did not resolve my issue

App uninstall

If possible uninstall, then reinstall the app.

Please check your TV manual for this procedure.

If this information is not in the user guide or you do not how to do this, please select "No".

Did this resolve the issue?

Yes - This did resolve the issue

No this did not resolve my issue

First Time Installation.

Carry out a First Time Installation.

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No - This did not resolve my issue

TV software up to date

Check that the TV's software is up-to-date.

Please check your TV manual for this procedure.

Did this resolve the issue?

Yes - This did resolve the issue

No - This did not resolve my issue

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