Vacuum Cleaner help All Topics

What is the issue you are having?
Choose the best option below to describe the issue you are having with your appliance.


Resolved

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Is the vacuum cleaner corded or cordless?
Is the vacuum cleaner corded or cordless?


Try the power button
Check the power button on the vacuum cleaner has been switched on.



Do you have power?
Is the mains power connected?
Check that the vacuum cleaner is plugged in and turned on at the mains.



Do you have power?
Does another device power on?
To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?
Change the fuse
Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Does the vacuum cleaner now have power?
Tripped switches on fuse box?
Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?
Try a different mains socket
Plug the vacuum cleaner into a different mains socket.



Do you have power?
Contact an electrician
Contact an electrician to investigate the fault.
Switch fuse to ON position
Switch the tripped fuse back on.



Does it stay in the ON position?
Try the power button again
Try the power button again.



Do you have power?
Dust bag / container full
Check that the dust bag / container is not full and empty if required.



Please check your vacuum cleaner manual for this procedure.

Do you have power?
Clean the filter and check for blockages
Remove and clean the filter and check for any blockages.



Please check your vacuum manual for this procedure.

Do you have power?
Try the power button
Check the power button on the vacuum cleaner has been switched on.



Do you have power?
Charge the battery
Check that the battery is correctly fitted and that there is nothing obstructing the charge port.



Some models of vacuum may have a battery level indicator, check this to see if the battery power is low.

Please check your vacuum cleaner manual for this procedure.

Does the vacuum cleaner power on?
Dust container full
Check that the dust container is not full and empty if required.



Please check your vacuum cleaner manual for this procedure.

Do you have power?
Clean the filter/s and check for blockages
Remove and clean the filter/s and check for any blockages.



Please check your vacuum manual for this procedure.

Do you have power?
Is the vacuum cleaner corded or cordless?
Is the vacuum cleaner corded or cordless?


Overheating
Does the vacuum cleaner feel very hot to touch?


Allow the vacuum cleaner time to cool down
Allow the vacuum cleaner around 30 minutes to cool down.



Does the vacuum cleaner now power on?
Does another device power on?
To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?
Change the fuse
Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.



Does the vacuum cleaner now have power?
Tripped switches on fuse box?
Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?
Try a different mains socket
Plug the vacuum cleaner into a different mains socket.



Do you have power?
Switch fuse to ON position
Switch the tripped fuse back on.



Does it stay in the ON position?
Try the power button
Try the power button.



Do you have power?
Dust bag / container full
Check that the dust bag / container is not full and empty if required.



Please check your vacuum cleaner manual for this procedure.

Do you have power?
Clean the filter/s and check for blockages
Remove and clean the filter/s and check for any blockages.



Please check your vacuum manual for this procedure.

Do you have power?
Overheating
Does the vacuum cleaner feel very hot to touch?


Allow the vacuum cleaner time to cool down
Allow the vacuum cleaner around 30 minutes to cool down.



Does the vacuum cleaner now power on?
Check the battery
Check the battery charge level indicator. The battery may be in need of charging.



Charge the battery on the vacuum cleaner.

Please check your vacuum cleaner manual for this procedure.

Does the vacuum cleaner power on?
Dust container full
Check that the dust container is not full and empty if required.



Please check your vacuum cleaner manual for this procedure.

Do you have power?
Clean the filter and check for blockages
Remove and clean the filter and check for any blockages.



Please check your vacuum manual for this procedure.

Do you have power?
Removable battery?
Is the battery removable on the vacuum cleaner?
Battery correctly fitted?
Check there are no bent pins on the battery and that the battery is correctly fitted onto the vacuum cleaner.

Please check your vacuum cleaner manual for this procedure.

Does the vacuum cleaner now charge?
Charging port
Ensure the charging cable is fully inserted into the charging port.



Please check your vacuum cleaner manual for this procedure.

Does the vacuum cleaner now charge?
Does another device power on?
To cross test the power supply try another electrical appliance on the same mains socket.



Does the other appliance power on?
Tripped switches on fuse box?
Check to see if any RCD breakers have been tripped inside your Fusebox.



Have any switches been tripped?
Try a different mains socket
Plug the vacuum cleaner into a different mains socket.



Do you have power?
Switch fuse to ON position
Switch the tripped fuse back on.



Does it stay in the ON position?
Vacuum cleaner now charge?
Does the vacuum cleaner now charge?