Fridge freezer help
Choose the best option below to describe the issue you are having with your fridge.
Thank you for using the Argos Troubleshooter.
If there is anything else you would like help with today, simply click Finish to return to the home page of the diagnostics support tool.
For more support check out the product support page on https://argos-support.co.uk for manuals, interactive guides, live chat, FAQs and more.
Or watch our helpful how-to videos on the Argos Support YouTube channel http://www.youtube.com/ArgosSupport
Sorry we haven't been able to fix this issue with the Troubleshooter today.
For further assistance, please close this window and call Technical Support using the number provided on the product support page or inside the user manual.
For more support check out the product support page on https://argos-support.co.uk
Here you can find manuals, interactive guides, live chat, FAQs and much more.
Or watch our helpful how-to videos on the Argos Support YouTube channel at https://www.youtube.com/c/ArgosSupport
Moisture thats collects in the fridge is expelled through the drain hole at the back of the fridge compartment and collected in a drip pan just above the compressor.
If this is blocked, the moisture will build up and can collect at the bottom of the fridge.
Is the drain hole obstructed or blocked?
Please check your fridge freezer manual for the process of cleaning the drain hole.
If this does not solve the problem please try the troubleshooter again for further help.
Having the thermostat setting too low will produce water than cooling the fridge.
Please check your fridge freezer manual for the recommended thermostat setting.
Is the thermostat set to the recommended temperature?
Please check your fridge freezer manual for the recommended settings.
If this does not solve the problem please try the troubleshooter again for further help.
The fridge freezer should be positioned on a firm level base.
If the fridge freezer is not level, moisture will not drain efficiently down the drain hole, and can collect in the bottom of the fridge compartment.
Please check your fridge freezer manual for the recommended positioning.
Is the fridge freezer level?
Please check your fridge freezer manual for the instructions on levelling the appliance.
If this does not solve the problem please try the troubleshooter again for further help.
If the ice dispenser is blocked or leaking, water can collect at the bottom of the fridge compartment.
Check that the ice dispenser is not leaking or blocked
Please check your fridge freezer manual for the maintenance procedure.
Does the ice dispenser appear to be blocked?
Having the thermostat set too low, the compressor may not turn on and cool the fridge.
Check that the thermostat is set to the correct setting.
Please check your fridge freezer manual for the recommended setting.
Is the thermostat set to the recommended temperature?
Please check your fridge freezer manual for the recommended settings.
If this does not solve the problem please try the troubleshooter again for further help.
If the fridge has been over filled, it increases the temperature and reduces air circulation inside the fridge and can prevent it from cooling.
Ensure the fridge is not overfilled.
If the fridge overfilled?
Check the dates and discard out of date products.
If this does not solve the problem please try the troubleshooter again for further help.
Dirty or damaged door seals can allow warm air into the freezer compartment causing ice to build up.
Clean away debris from the seals and check the seals are not physically damaged, then test the seal.
To check the door seal on the door, try closing the door on a sheet of paper. If you can pull the paper out without resistance, the seal could be loose and may need replacing.
Are the seals in good order?
If the fridge is positioned in direct sunlight or next to a heat source such as a radiator or an oven, this can cause the fridge not too cool.
Not having enough clearance will not allow the proper amount of airflow around the fridge freezer. This can cause the fridge to work harder to stay cool.
Please check your fridge freezer manual for the recommended positioning and clearance requirements.
Is your fridge freezer positioned away from a heat source as recommended in the manual?
Please check your fridge freezer manual for the recommended posistioning of the appliance.
If this does not solve the problem please try the troubleshooter again for further help.
All refrigeration appliances should be installed in a room with a temperature within a certain range. For example between 10°C and 32°C.
If the fridge freezer is outside of the recommended ambient room temperature, this can make the fridge work harder to cool.
Please check your fridge freezer manual for the recommended ambient room temperature range.
Is the fridge in a suitable location?
Having the thermostat setting too high will make the fridge compartment too cold which can cause the back of the fridge compartment to ice up.
Check that the thermostat is set to the correct setting.
Please check your fridge freezer manual for the recommended setting.
Is the thermostat set to the recommended temperature?
Please check your fridge freezer manual for the recommended settings.
If this does not solve the problem please try the troubleshooter again for further help.
Leaving the fridge door open a long period of time will allow warm air into the fridge compartment.
Always close the fridge door as soon as poosible after opening it. and ensure it is shut properly.
If the fridge has been over filled, air cannot circulate properly. This can cause ice to form on the back of the fridge compartment.
Ensure the fridge is not overfilled.
Is the fridge overfilled?
Check the dates and discard out of date or freezer burned products.
If this does not solve the problem please try the troubleshooter again for further help.
Dirty or damaged door seals can allow warm air into the fridge compartment causing ice to build up.
Clean away debris from the seals and check the seals are not physically damaged, then test the seal.
To check the door seal on the door, try closing the door on a sheet of paper. If you can pull the paper out without resistance, the seal could be loose and may need replacing.
Are the seals in good order?
If there is food touching the back of the fridge compartment, this can cause ice to form, and also freeze the food.
Check and move any food which is in contact with the back of the fridge compartment.
Is food touching the back of the fridge?
Position food as per the instruction manual ensuring not to leave food touching the back or side walls of the fridge.
If this does not solve the problem please try the troubleshooter again for further help.
Moisture that collects in the fridge is expelled through the drain hole at the back of the fridge compartment and collected in a drip pan just above the compressor.
If this is blocked, the moisture will build up and can turn into ice.
Check that the drain hole is not obstructed or blocked.
Please check your fridge freezer manual for the process of cleaning the drain hole.
Is the drain hole is obstructed or blocked?
Please check your fridge freezer manual for the process of cleaning the drain hole.
If this does not solve the problem please try the troubleshooter again for further help.
If the fridge is positioned in direct sunlight or next to a heat source such as a radiator or an oven, this can cause the fridge not too cool.
Insufficient clearance will restrict the proper amount of airflow around the fridge freezer. This can cause the fridge to work harder to stay cool.
Please check your fridge freezer manual for the recommended positioning and clearance requirements.
Is your fridge freezer positioned away from a heat source as recommended in the manual?
Please check your fridge freezer manual for the recommended positioning of the appliance.
If this does not solve the problem please try the troubleshooter again for further help.
All refrigeration appliances should be installed in a room with a temperature within a certain range. For example between 10°C and 32°C.
If the fridge freezer is outside of the recommended ambient room temperature, this can cause the fridge work harder to cool and ice can build up in the fridge compartment.
Please check your fridge freezer manual for the recommended ambient room temperature range.
Is your fridge freezer positioned in a room with the correct ambient temperature?
Having the thermostat setting too low will produce more water, than cooling the fridge.
Please check your fridge freezer manual for the recommended thermostat setting.
Is the thermostat set to the recommended temperature?
Please check your fridge freezer manual for the recommended settings.
If this does not solve the problem please try the troubleshooter again for further help.
The fridge freezer should be positioned on a firm level base.
If the fridge freezer is not level, moisture will not drain efficiently down the drain hole, and can collect in the bottom of the fridge compartment.
Please check your fridge freezer manual for the recommended positioning.
Is the fridge freezer level?
Please check your fridge freezer manual for the instructions on levelling the appliance.
If this does not solve the problem please try the troubleshooter again for further help.
Moisture thats collects in the fridge is expelled through the drain hole at the back of the fridge compartment and collected in a drip pan just above the compressor.
If this is blocked, the moisture will build up and can turn into ice.
Check that the drain hole is not obstructed or blocked.
Please check your fridge freezer manual for the process of cleaning the drain hole.
Is the drain hole is obstructed or blocked?
Please check your fridge freezer manual for the process of cleaning the drain hole.
If this does not solve the problem please try the troubleshooter again for further help.
Dirty or damaged door seals can allow warm air into the fridge compartment causing moisture to build up.
Clean away debris from the seals and check the seals are not physically damaged, then test the seal.
To check the door seal on the door, try closing the door on a sheet of paper. If you can pull the paper out without resistance, the seal could be loose and may need replacing.
Are the seals in good order?
Leaving the fridge door open a long period of time will allow warm air into the fridge compartment.
This can cause a build up of moisture.
Always close the fridge door as soon as possible after opening it. and ensure it is shut properly.
Placing warm food in the fridge can increase the temperature and cause moisture to form inside the fridge compartment.
Ensure only cooled or room temperature food is placed into the freezer.
Has warm food been placed into the fridge recently?
Please check your fridge freezer manual for the recommended cleaning instructions.
If this does not solve the problem please try the troubleshooter again for further help
Any food or liquid that has been spilt in the fridge and not cleaned, can leave an odour in the fridge.
Turn off the fridge, then remove all the food and shelves, then wipe down the walls and the shelves with white wine vinegar and warm water. Then replace the shelves and food.
Has the odour in the fridge now gone?
If the door seal is unclean, this can cause an odour inside the fridge.
Clean the door seal using white wine vinegar and warm water.
Has the odour in the fridge now gone?
On most fridge freezers the drip pan is located at the rear above the compressor tank.
The drip pan collects the moisture which has been passed through the drain hole.
Check that the drip pan is not dirty.
If possible remove and clean the drip pan, if not wipe it out.
Please check your fridge freezer manual for this procedure.
Has the odour in the fridge now gone?
If the seal has not been fitted correctly in the water dispenser, water can leak out.
Please check your fridge freezer manual for the removal and maintainance of the water dispenser.
Has water stopped leaking?
If the water release lever is loose, water can leak.
Is the water release lever loose?
If the shut off valve which goes to the fridge freezer is in the OFF position, no water will be fed to the water dispenser.
Locate, and check that the shut off valve and ensure it is in the ON position.
Please check your fridge freezer for this procedure.
Can water now be released from the dispenser?
If the inlet water pipe is kinked or bend, this can restrict the flow of water to the water dispenser.
Check the water inlet pipe for kinks and straighten them out.
Please check your fridge freezer manual for the location of the water line.
Is water now being released from the water dispenser?
If there is a blockage in the water dispenser, this will prevent water from dispensing.
Remove the water dispenser and check for any blockages.
Please check your fridge freezer manual for this procedure.
Refill the water dispenser.
Can water now be released from the dispenser?
If the water release lever is stuck or locked, when pressing the cup to the lever, no water will be released.
Check that the lever is not stuck or locked.
Is water now being released from the water dispenser?
Choose the best option below to describe the issue you are having with your fridge freezer.
Thank you for using the Argos Troubleshooter.
If there is anything else you would like help with today, simply click Finish to return to the home page of the diagnostics support tool.
For more support check out the product support page on https://argos-support.co.uk for manuals, interactive guides, live chat, FAQs and more.
Or watch our helpful how-to videos on the Argos Support YouTube channel http://www.youtube.com/ArgosSupport
Sorry we haven't been able to fix this issue with the Troubleshooter today.
For further assistance, please close this window and call Technical Support using the number provided on the product support page or inside the user manual.
For more support check out the product support page on https://argos-support.co.uk
Here you can find manuals, interactive guides, live chat, FAQs and much more.
Or watch our helpful how-to videos on the Argos Support YouTube channel at https://www.youtube.com/c/ArgosSupport
If the thermostat is set too low, the compressor will not turn on and cool the fridge / freezer.
Please check your fridge freezer manual for the recommended thermostat setting.
Is the thermostat set to the recommended setting?
Set the thermostat to the recommended setting.
Does this fix the issue?
Check that the fridge freezer is plugged in and turned on at the mains.
Do you have power?
To cross test the power supply try another electrical appliance on the same mains socket.
Does the other appliance power on?
Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.
Do you have power?
Check to see if any RCD breakers have been tripped inside your Fusebox.
Have any switches been tripped?
Switch the tripped fuse back on.
Does it stay in the ON position?
On some models of fridge freezers, the light becomes disabled if the door has been left open for a long period of time. Try closing the door, then reopen it to activate the light.
Does the light work?
Check that the light switch is not stuck in the off position.
Test by pressing it in with your finger.
Does the light work?
Because the light is an LED, it will need to be repaired by a qualified engineer.
For further assistance, please call Tech Support.
Some bulbs can be replaced.
Please check your fridge freezer manual. If it states you can change the bulb, please replace the bulb following the manuals instructions.
Could you replace the bulb?