Fridge freezer help All Topics

Choose the best option below to describe the issue you are having with your fridge freezer.

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The fridge freezer should be positioned on a firm level base. The surface should also be strong enough to support the fridge freezer fully loaded.

Adjust the front feet to level the fridge freezer.

Please check your fridge freezer manual for this procedure.

Has the fridge freezer stopped wobbling?

The drain hose carries the moisture from the fridge to the drip tray. If this is damaged or perished water will leak onto the floor.

Check the drainhose to see if its perished or damaged and leaking water.

Please check your fridge freezer for the drain hose location.

Is water leaking from the drain hose?

The drip tray collects the moisture which collects in the fridge and has been expelled through the drain hole.

If the drip tray is incorrectly fitted or damaged, water could drip onto the floor.

Check that the drip tray is correctly fitted or is damaged.

Please check your fridge freezer manual for the location and fitting instructions.

Is the drip tray correctly fitted or damaged?

Is there water leaking from the drip tray?

Does your fridge have a water line which feeds a water / ice dispenser?

If the water line going to the fridge freezer has not been fitted correctly or is damaged, water could leak onto the floor.

Check that the water line going into and out of the water inlet valve is fitted correctly and not leaking.

Please check your fridge freezer manual for the location of the water line.

Is the water line incorrectly fitted / damaged or leaking?

If the fridge freezer is new, or been turned off for a long period of time, the compressor will run for a long period of time getting the fridge freezer to the desired temperature, wait to see if the compressor stops.

Has the compressor stopped constantly running?

Having the thermostat set too high will make the fridge / freezer compartment too cold and make the compressor run for a longer period of time.

Check that the thermostat is set to the correct setting.

Please check your fridge freezer manual for the recommended setting.

Is the thermostat set to the recommended temperature?

Please check your fridge freezer manual for the recommended settings.

If this does not solve the problem please try the troubleshooter again for further help.

Leaving the fridge / freezer door open a long period of time will allow warm air in. The compressor will have to work harder to reach the desired temperature

Always close the fridge door as soon as possible after opening it. and ensure it is shut properly.

Placing warm food in the fridge can increase the temperature causing the compressor to run longer before the desired temperature is reached.

Ensure only cooled or room temperature food is placed into the freezer.

Has warm food been placed into the fridge recently?

Remove the warm food, and wait until it has cooled or reached room temperature.

If this does not solve the problem please try the troubleshooter again for further help.

At times your fridge freezer may appear noisy, or make some noises. Many of the sounds you may hear are the normal operating noises of this type of appliances. Examples of normal noises are:

• Cracking sounds within the fridge are usually caused during the automatic defrosting process.
• Loud vibrating or motor sounds are usually caused by the internal compressor or internal fan.
• A bubbling noise coming from the fridge is usually caused by the flow of refrigerant in tubes of the system.
• The sound of water flowing or dripping is heard. This is usually due to water flowing in the drain tray.
• An air blowing noise is normal and is caused by circulation of air within the fridge and freezer.
• A clicking noise is caused by the thermostat turning the compressor on/off.

For further assistance please click Continue.

If the fridge is installed with little or no clearance, it could be vibrating against the surrounding wall or cupboard.

Also having insufficient clearance will not allow the proper amount of airflow around the fridge freezer. This can cause the fridge to work harder to stay cool.

Please check your fridge freezer manual for the recommended positioning and clearance requirements.

Is your fridge freezer installed with the recommended clearance requirements as recommended in the manual?

Please check your fridge freezer manual for the recommended posistioning of the appliance.

If this does not solve the problem please try the troubleshooter again for further help.

The fridge freezer should be positioned on a firm level base.

If the fridge freezer is not level, this can increase noise coming from the fridge

Please check your fridge freezer manual for the recommended positioning.

Is the fridge freezer level?

Please check your fridge freezer manual for the instructions on levelling the appliance.

If this does not solve the problem please try the troubleshooter again for further help.