Fridge freezer help All Topics

What is the issue you are having?

Choose the best option below to describe the issue you are having with your fridge freezer.


Resolved

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Thermostat setting too low

If the thermostat is set too low, the compressor will not turn on and cool the fridge / freezer.


Please check your fridge freezer manual for the recommended thermostat setting.


Is the thermostat set to the recommended setting?

Set the thermostat to the recommended setting.

Set the thermostat to the recommended setting.


Does this fix the issue?

Is the mains power connected?

Check that the fridge freezer is plugged in and turned on at the mains.


Do you have power?

Does another device power on?

To cross test the power supply try another electrical appliance on the same mains socket.


Does the other appliance power on?

Change the fuse

Try changing the fuse on the plug. Always use a new fuse with the same Amp rating as the fuse being removed.


Do you have power?

Tripped switches on fuse box?

Check to see if any RCD breakers have been tripped inside your Fusebox.


Have any switches been tripped?

Switch fuse to ON position

Switch the tripped fuse back on.


Does it stay in the ON position?

Do you have power?
Do you have power?



Is the rest of the fridge freezer working?
Apart from the light, is the fridge freezer functioning properly?


Door left open for a long period of time

On some models of fridge freezers, the light becomes disabled if the door has been left open for a long period of time. Try closing the door, then reopen it to activate the light.


Does the light work?

Light switch stuck?

Check that the light switch is not stuck in the off position.


Test by pressing it in with your finger.


Does the light work?

Is the light an LED?
Is the light an LED?



Engineer repair

Because the light is an LED, it will need to be repaired by a qualified engineer.

For further assistance, please call Tech Support.

Replace the bulb?

Some bulbs can be replaced.


Please check your fridge freezer manual. If it states you can change the bulb, please replace the bulb following the manuals instructions.


Could you replace the bulb?

Does the light work?
Does the light now work in the fridge freezer?